💡 The "daylight" that kills companies

Most leaders think their team exists to serve them. Kenny Wyatt runs a company that serves churches, and he'll tell you the whole chart is upside down. The best leaders flip it. They serve the people, and the power flows back.

Kenny is CEO of Pushpay, a technology company helping thousands of churches and nonprofits know and serve their communities. He grew up in the church but spent 25 years leading software companies around the world, so he sees both sides. That mix is exactly why this conversation lands right now, as more leaders from industry bring their skills into mission-driven work.

3 Lessons Learned

Hire for three things money can't teach. Kenny looks for passion, inquisitiveness, and humility before anything else. Skill in sales or marketing is just baseline. Miss those three, and you'll detract from the culture no matter how talented you are.

Release people, don't just keep them. When his top sales leader got a bigger opportunity elsewhere, Kenny didn't fight it. He celebrated him out the door. Holding onto people who've outgrown you serves no one, and letting them fly carries your culture into the world.

Hunt the daylight. Any gap between sales, product, marketing, and finance is what Kenny calls daylight, and he says it's a cancer. When a salesperson blames the product team for a missed number, that's daylight. Pushpay puts "no daylight" stickers on every computer so people go looking for it.

"Flip the org chart, man." — Kenny Wyatt

One thing to do this week: Find one place in your business where two people or teams are quietly blaming each other. That's daylight. Have the conversation this week to close it.

Watch the full episode and see how Kenny builds a servant's heart culture that scales. Subscribe here so you never miss one: https://www.youtube.com/channel/UCkgN4ZO83lPjCJtuv0LeOJw?sub_confirmation=1

Connect with Kenny: Reach him at kenny.wyatt@pushpay.com or learn more at pushpay.com. If you know a church or nonprofit that could use his help, make the introduction. That's a gift worth giving.

P.S. Kenny answered "what's your purpose?" in under a second. If you can't yet, that's okay. Start figuring it out this week. It's the game changer he built everything else on.

— Steve Ramona

Are you always trying to conform to everybody else? Be different and unique and watch yourself grow personally and professionally.

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Quote of the week
"Play the long game. Build a system that feeds upon itself and doesn't require you as the leader." — Kenny Wyatt

Thank you for being part of the Doing Business With a Servant’s Heart community. Every story we share is for you — to help you connect, grow, and make your own impact.

Hit reply and let me know what moved you this week.

Keep serving with gratitude,

Steve

P.S. Every story we share is for you — to help you connect, grow, and create your own ripple of impact. Hit reply and let me know what moved you this week.

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